Verbeteringen voor professionele hosts

Opmerking: Dit artikel is gepubliceerd als onderdeel van Airbnb 2023: nieuw deze zomer. De informatie kan na publicatie gewijzigd zijn. Lees meer over onze nieuwste productrelease.

Met Airbnb 2023: nieuw deze zomer introduceren we 25 verbeteringen voor hosts én acht verbeteringen voor hosts die API-gekoppelde software gebruiken. Met deze verbeteringen kunnen jullie de kwaliteit van je advertenties beter in de gaten houden. Ook maken ze jullie dagelijks leven als host een stuk aangenamer.

Alle acht verbeteringen zijn toegankelijk vanuit je software, mits je leverancier deze geïntegreerd heeft. Als dat nog niet het geval is, kun je bij de softwareleverancier navragen wanneer dat gaat gebeuren.

Add detailed checkout instructions right from your software, similar to the way you enter standard house rules. Quickly create a checkout list by selecting from these common tasks: 

• Gather used towels
• Throw trash away
• Turn things off
• Lock up
• Return keys

You can add details for each task. For example, you might specify that guests put trash in one bin and recycling in another. You can also write additional requests, such as covering the grill after use. 

We’ll send guests an automatic reminder with your checkout time and instructions the day before checkout. Like your house rules, guests can read your checkout instructions before they book your place. Once they check out, guests can let you know they’ve left with a single tap or click.

In the Airbnb 2022 Winter Release, we added the ability for guests and Hosts to leave more detailed feedback for each other. You could both add a star rating—and specify what went well or could have gone better—in several categories. For example, guests might select the review tags “always responsive” or “helpful instructions” if they rate your communication with five stars. 

You can now access these features from your connected software. You’ll be able to leave more detailed reviews of guests and get feedback about what guests liked and what could be improved.

If one of your listings isn’t following ground rules for Hosts, you’ll find a log of recent trips that had issues in your software. For example, if a guest rates check-in with two stars because they couldn’t get inside, that will be logged here with suggested updates to improve your hosting routine.

Listing issues that appear here are the result of low ratings, guest feedback to customer service, or Host cancellations. The log also lets you know if your listing is at risk of suspension or removal.

We’ll send you an email and a push notification through your software provider if one of your listings isn’t following ground rules for Hosts and has received a warning or is at risk of suspension or removal. The notification will send you to the listing issues log, which shows what issues were reported, with suggestions on how to fix them. 

You’ll also get information about when a listing can be reactivated after a suspension, as well as how a listing removal can be appealed. You can only make an appeal directly on Airbnb.

Airbnb Categories help guests discover millions of unique places to stay around the world. Over 60 different categories classify places based on their style, location, or proximity to an activity.

Now you can find out what Airbnb Category each of your listings is in from your software. This was a top request from Hosts and will enable you to understand how your listings are showcased on Airbnb.

You’ll get a notification in your connected software when you need to complete a required compliance form or provide other business information. You’ll also be able to receive messages in your software if additional info is needed. 

We need to collect and verify the business information of Hosts on Airbnb to comply with local laws. This update allows you to be aware of and complete compliance requirements from your software.

You told us you wanted to be able to specify exactly how many pets you’re comfortable with hosting. Now you can easily enter the maximum number of pets you want to welcome, up to five.

We begrijpen ook dat jullie graag via je software een promotie voor nieuwe advertenties willen kunnen instellen. Nu kun je automatisch 20% korting geven op de eerste drie boekingen als je een nieuwe advertentie aanmaakt.